Q&A / Technical Support

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Hello. I am Lisa in charge of technical support. 1. Check the ezManager. If you try to upgrade at the [Serial] Tab, it will not work. 2. To do ping test. If the ping test fail, please refer to the follows: When CSE-H53 has a local IP address such as 192.168.X.X or 10.1.X.X or 172.16.X.X, PC should be in the same subnet with it. - Example 1 : [PC]192.168.0.100(255.255.255.0) <-> [ezTCP]192.168.0.101(255.255.255.0) - Example 2 : [PC]10.1.0.2(255.0.0.0) <-> [ezTCP]10.1.0.1(255.0.0.0) - Example 3 : [ezTCP]10.1.0.1(255.255.255.0) <-> [ezTCP]10.1.0.2(255.255.255.0) Have a nice day. Thank you. > Walter Koehler wrote: > ------------------------------------ > Hi there, > > I bought a CES-h53 and wanted to upgrade the firmware from 1.0E to 1.0G. Downloaded the firmware from your website and followed the instructions in the manual: Got into ISP mode, selected the firmware set the local ip adress to 10.1.0.1, pushes end and get always the above error message in ezmanager. Please help! > Best from Vienna Austria
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