Q&A / Technical Support

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Dear Anas, Thank you for choosing our products. Could you please let us know what the parameters (baud rate, parity, flow control, etc.) of your serial connection with the ION 7550 meter are. For further analysis, please send us the configured parameters of your CSC-H64 device. The parameters can be exported as follows: Connect to CSC-H64 device via ezTCP Manager. From ezTCP Manager window --> Advance Menu --> Export Variables, then save the .ezm file. Also, please make sure there is no problem with the physical cable. Thank you very much. Best Regards, > Anas wrote: > ------------------------------------ > Dear Support > > Im using CSC-H64 to connect to ION 7550 meter from schinder electric using Rs485 type. > > the issue that i cant connect using your gateway to the meter. but the client using gateway (from serial rs485 to Usb) and its working very-well. > > could you please help us on this issue? note that the protocol in (ION protocol) from schnider.
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