Q&A / Technical Support

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Hello. This is a technical support team of Sollae Systems. CIE-H10 hasn'st a JP28. I think you mean the JP20. JP20 is not for reset. I don'st know what made you open case of CIE-H10. To rest the ENV, Just click a [factory reset] button on ezManager. User doesn'st need to open the case to use. It is for easing the all. That means CIE-H10 can'st use it without a boot and a firmware. Please contact your distributor to recieve the After-sales service. I’m sorry for any inconvenience you may experience. Have a nice day. Thank you. > Ecolasse Thierry wrote: > ------------------------------------ > CIEH10 my card stops responding after a positioning error of the jumper 28 can you tell me what I need to reset the card physically because it is no longer reachable by IP > Thank you for your response > > Thierry Ecolasse
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