Q&A / Technical Support

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Hello. This is a technical support team of Sollae systems. To do a factory reset, you should search CIE-M10 on ezManager first. Please connect CIE-M10 to PC on the same network or direct. (not different network) Then you can find it on MAC search tap of ezManager. If your CIE-M10 is on the Internet(not LAN), you can find it at IP search tap not a MAC search tap. (Then, UDP 50005 port should be opened) Please refer to <a href="(http://www.sollae.co.kr/documents/application/an_ezmanager_en.pdf">the manual of ezManager</a>. (page 7, 8) In short, on the same network(LAN) you can find CIE-M10 at MAC tap of Search panel.(Broadcast) and on the Internet, you can find it at IP tap using IP address(192.168.1.20). If you failed, the firewall might be a problem. Thank you. > BLANCHARD wrote: > ------------------------------------ > Could you please tel me how we can Reset this module CIE M 10 because after trial to connect it on internet IP change 192.168.1.20.I cańt use any more the ezTCP Manager v3.2 B. > Before this it work very well. > > I try with another computer and cable RJ45, stop firewall > > Thank in advance for your anwser. > > Pierre BLANCHARD
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