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Q&A / Technical Support

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> Sollae Systems wrote: > ------------------------------------ > Dear Tuan, Please find your mail box again. If you still cannot find our email, please email us at sales@eztcp.com Thank you. > Tuan Nguyễn wrote: > ------------------------------------ > Dear SungWoon Lee > > I still not receive your email. > My email: nguyenquoctuan4583@gmail.com or ngo.vinhan@gmail.com > > > > Sollae Systems wrote: > > ------------------------------------ > > Dear Tuan, > > > > Please check your Gmail(ngu***octuan43@gmail.com) for the quotation. > > > > Thank you! > > > > > > > Tuan Nguyen wrote: > > > ------------------------------------ > > > Dear SungWoon Lee > > > > > > Can you give me the price of EZL-50L, EZL-410, you can send informations about the price into my email. > > > > > > thank you for your support. > > > > > > Hearing from you soon. > > > > > > > > > > Sollae Systems wrote: > > > > ------------------------------------ > > > > Dear Tuan Nguyen > > > > > > > > This is SungWoon Lee with Support Team. > > > > > > > > About EZL-410,if LED blinks in every second, it is normal. > > > > The other operations is abnormal. > > > > > > > > About EZL-50L, it is abnormal except the below 3 normal operations. > > > > 1. blinking every second - Assigned an IP address > > > > 2. blinks 4 times at once - Without being assigned an IP address by DHCP or PPPoE > > > > 3. ON - Established a TCP connection > > > > > > > > About purchasing, I heard our sales team contacted you already. > > > > > > > > Thank you > > > > > > > > > Tuan Nguyen wrote: > > > > > ------------------------------------ > > > > > Dear Mr SunWoon > > > > > > > > > > I'ssm so sorry, the letter previous i said not clear about my problem. > > > > > > > > > > The LED 4CH is RUNLED (Status of EZL-410 LED Active Low), when power supply 3.3v was provided EZL-410 and then it blind, i dont understand when it was blinked light that is normall or abnormal? > > > > > > > > > > And the same with EZL-50L, when power supply 5V was provided, The LED status of EZL-50L was also blinked light. > > > > > > > > > > So, can you show me know about two case above is normal or abnormal? > > > > > > > > > > IF THEY HAS FAIL, WHERE CAN I BUY THEM AT VIETNAM? or can you give me address that can buy them? and price of them? > > > > > > > > > > Hearing from you soon! > > > > > > > > > > Thank you. > > > > > > > > > > > > > > > > Sollae Systems wrote: > > > > > > ------------------------------------ > > > > > > Dear Tuan Nguyen > > > > > > > > > > > > This is SungWoon Lee with Support Team. > > > > > > > > > > > > Unfortunately, we have no idea related "IVS Control System Main Board (Rev 1.2)". > > > > > > So I am afraid I don'sst know what 4CH LED is indicated. > > > > > > Currently, all I can tell you is that EZL-50L should be powered by 5V source. > > > > > > > > > > > > I guess that one of our customers designed this system. > > > > > > So I would like you to contact directly to this customer for > > > > > > > > > > > > Thank you. > > > > > > > > > > > > > Tuan Nguyen wrote: > > > > > > > ------------------------------------ > > > > > > > Hello, Mr. > > > > > > > > > > > > > > Now i have a system, include: "Computer -> Hub -> Control Box( EZL-50L, EZL-410) -> 3 pumps". > > > > > > > > > > > > > > My computer cannot control 3 pumps. > > > > > > > > > > > > > > Pump, Hub, Computer is OK. > > > > > > > > > > > > > > I'ssve checked Control Box, voltage was 3.3v to provide EZL50L, EZL-410, but cannot connect and ping to EZL50L, EZL-410L follow User Manual of them. Cable is OK, IP address of My computer is 10.1.0.2. > > > > > > > > > > > > > > When Turn ON the Control Box, the led of 4CH flashed. Maybe EZL-50L and EZL-410 has fail???? > > > > > > > > > > > > > > Can you help me about this problem? I'ssve sent picture follow this item. > > > > > > > Thank you.
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