Support > Technical Support

Q&A / Technical Support

Name	E-mail

Company Name

Subject

Contents
> Sotiro wrote: > ------------------------------------ > Hello, Thank you for your efficiency !!!! All OK now. Veru good NY All the best JMS > Sollae Systems wrote: > ------------------------------------ > Hello Sotiro, > > I saw your attached file and found out that something wrong happened in memory setting area of CIE-M10. We are sorry for this inconvenience. > > To fix this problem, we would like to send you a tool, called "WriteEnv" which is very easy to use and a configuration file ( see the attached file): > > Please do following steps: > > - Download the attached file and unzip it. You will see three files: WriteEnv.exe (the tool), CIE-M10_ENV_00A.ezm (the configuration file) and instruction.png (instruction file) > > - Open file WriteEnv.exe (user interface and doing steps will be shown as the instruction.png) > + 1. Click "search" button > + 2. Click on MAC address of CIE-M10 > + 3. Drag and Drop CIE-M10_ENV_00A.ezm to "Environment Variable File" area > or click "open file" button and locate to CIE-M10_ENV_00A.ezm (note that, need to change .bin file to ezm extention on the tool to see the CIE-M10_ENV_00A.ezm) > + 4. Click "Save" button > > And other thing: You should set gateway IP address and save it after doing all above steps. > > If the problem doesn't still be solved, please feel free to contact us. > > Thank you, > > Best regards, > > > > Sotiro wrote: > > ------------------------------------ > > Hello, > > no problem till the page "I/O port". This latter doesn't exist. I attach a file to see you. > > Hi > > > > > > > Sollae Systems wrote: > > > ------------------------------------ > > > > > > Hello > > > > > > > > > To enable HTTP server on CIE-M10: > > > - Connect CIE-M10 to your network (see section 2.1 Installation of User Manual) > > > - Run ezManager, go to "MAC" tab, click "Search All" button, MAC and IP address of CIE-M10 should be shown, if not, check your network connection. > > > - Click on MAC address of CIE-M10, all setting information of CIE-M10 will be shown (See Figure 2-3 of User Manual). > > > - Goto "I/O port" tab => "Basic Setting" you will see the window (see the attached file). Check on "Web(HTTP)" checkbox to enable HTTP server > > > - Click "Write" button to save configuration. > > > > > > If you cann't still connect to webpage, please save configutation file and send us. > > > > > > To save configuration file, go to "Advanced Menu" on ezManager => "Export Variables" > > > > > > > > > > > > > sotiro wrote: > > > > ------------------------------------ > > > > Excuse me , probably you didn't see the complete previous message : > > > > > > > > The problem is that the option "web(http)" is not enable.... > > > > > > > > All the best and whishes for a beautifull New Year > > > > > > > > > > > > > Sollae Systems wrote: > > > > > ------------------------------------ > > > > > > > > > > You're welcome! > > > > > > > > > > > Sotiropoulos wrote: > > > > > > ------------------------------------ > > > > > > Thank you for your fast answer. > > > > > > > > > > > > The problem is that the option "web(http)" is not enable.... > > > > > > > > > > > > JM > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sollae Systems wrote: > > > > > > > ------------------------------------ > > > > > > > > > > > > > > Thank you for using our products. > > > > > > > > > > > > > > To connect to the html page , please make sure that: > > > > > > > > > > > > > > - "Web(HTTP)" option is enable via ezManager (refer to page 47 of User Manual) > > > > > > > - HTTP port on web browser is the same as configed port on CIE-M10 (refer to page 32 of User Manual) > > > > > > > > > > > > > > To change webpage, please make sure the following conditions: > > > > > > > - CIE-M10 needs to be entered to ISP mode (refer to page 24 of User Manual) > > > > > > > - "Web(HTTP)" option is enable via ezManager (refer to page 47 of User Manual) > > > > > > > - Total size of your web contents(HTML files, Image files) should be lower than allowed size (80KB or 96KB, depending on your setting) > > > > > > > Note that each time you change web contents, all of old file will be deleted. Therefore, upload all web contents at one time (send multiple file). > > > > > > > > > > > > > > If the problem doesn't still be solved, please feel free to contact us. > > > > > > > > > > > > > > Thank you, > > > > > > > > > > > > > > > > > > > > > > Sotiro wrote: > > > > > > > > ------------------------------------ > > > > > > > > Dear, > > > > > > > > > > > > > > > > I try to use a CIE-M10 module (last or older firmware, same result). > > > > > > > > First : Impossible to connect to the html page > > > > > > > > Second : Impossible to change this page if I select "changeF/W" > > > > > > > > > > > > > > > > Note : the ping on the IP of the module is OK > > > > > > > > > > > > > > > > Is there a way??? > > > > > > > > All the best
Password	Security Code

Attachment(Image, ZIP file under 2MB)