Q&A / Technical Support

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> Sollae Systems wrote: > ------------------------------------ > Hello Michał, Thank you for using our products. Could you please send us the following information via support@eztcp.com: - Configuration of ezVSP (on ezVSP, go to "File" -> "Backup Virtual Com Port Setting" -> save file and send us) - Screenshot of ezVSP. - Configuration of CSE-H55N (on ezManager, connect to CSE-H55N, go to "Advanced Menu" -> "Export Variables" -> save file and send us) - Configuration of Roger controller PR402DR (Serial information such as baud-rate, parity, flow control...) This help us find out the reason quickly. Thank you for your cooperation. Best regards. > Michał wrote: > ------------------------------------ > Hello > I have a problem with communication using CSE-H55N with Roger controller PR402DR. I connected your device to controler through RS485 and connected it to my computer by ethernet. Using ezVSP i established virtual port and when i use PR Master to connect to controller i can't find it. When i search link diode on controler and sending diode on your device are blinking but reciving diode is not. What may by the reason of such problem?
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