Q&A / Technical Support

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> Sollae Systems wrote: > ------------------------------------ > Dear Darrell, We would like to answer regarding your inquiry. [Apply to ezManager] is an additional option in ezTCP firewall setting. If this option is enabled, any devices without configuration at [Allowed MAC Address] or [Allowed IP Range] cannot search and access the ezTCP device through ezManager. If your PC's IP address is not set as allowed, then you can not access CIE-H10 via ezManager. Note that if [Allowed MAC Address] is checked, then your PC's MAC address also needs to be correctly set in order to access CIE-H10 via ezManager. In your case, could you please send us the ezTCP Firewall setting on your CIE-H10? And could you please let us know the IP address of your PC? Thank you very much for your understanding. Best Regards > Darrell wrote: > ------------------------------------ > Dear Sir/Madam, > > Thank you for the quick reply to my previous question. > > We also seems to have some issues with access restriction. > > If we enter an allowed ip/netmask and we set "apply to ezmanager". > The IP we set as allowed, is also blocked from access using ezmanager. > > After we can only gain access by resetting using ISP/serial config mode. > > We updated to firmware version 2.0A, but did not fix the issue. > Do you have any suggestions? > > Kind Regards, > > Darrell
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