Q&A / Technical Support

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> Sollae Systems wrote: > ------------------------------------ > Dear Robert Thank you for choosing our products. Regarding your inquiry, since the issue only happens when running on battery, it is likely that the issue is related to energy-saving settings. Could you please check if Battery Saver Mode is enabled, then disable it and test again? In the issue still happens, could you please let us know the detailed version information of Windows OS and ezVSP you are using? Thank you very much. Best Regards, > Robert wrote: > ------------------------------------ > Hi, > I encountered the problem that my virtual port seems to get closed and gets instantly reopened when running my laptop on battery. When I do plug the laptop to the power outlet, the behaviour is gone and the virtual com port stays open all the time. > > So I assume it has something to do with energy saving settings, but I haven't found anything in my Windows 10 (there is energy management options for e.g. usb ports, but not com ports), neither did I find something on my device or the ezVSP software. > > Is there maybe a trick I haven't seen to keep the COM connection (RS232) open to my CSW-H85N under Win10 when running exVSP on a laptop using battery as power source? > > Thanks in advance, > Robert
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