Q&A / Technical Support

Name	E-mail

Company Name

Subject

Contents
> Sollae Systems wrote: > ------------------------------------ > Hello, This is technical support team of Sollae Systems. The damage of ENV block has chance to cause the problem you have. Please follow below steps. <b>1.Entering ISP mode.</b> Press the ISP button over 1 second. The button is inside of the hole which is on side of the body. If the STS LED is turned off, H10 is operating as ISP mode. <b>2.Searching the H10</b> Use the latest version of ezManager. You can download it on our web site. <b>3.Initializing Environmental variables</b> Press the [Factory Reset] button. If you can’t solve the problem or have questions with above steps, feel free to contact us anytime. Have a nice day! > thierry jardon wrote: > ~~~~~~~~~~~~~~~~~~~~~~~~~~~ > dear, i recently buy my 2 first CIE-H10. > i tested, it work, i can acces to web inteface, i installed ezmanager 3.0c, it can cannnetct, can read data AND CHANGE OUTPUT. (then it can write to CIE-H10). > my problem is to write "variables" into cie-h10. i change settings (ip, or initial output state), then click "write", and system say that it cannot see interface, check cable, firewall, ... > i disabled firewall. cable is good. i can read/write output, then bidirectionnal access work. > i try also to upgrade to firmware CIE-H10 / 1.3 Rev.E, but nothing work better. can you help me ? thanks
Password	Security Code

Attachment(Image, ZIP file under 2MB)