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No. 1365	Re: Re: Re: Re: Re: Installing CSW-H85K	2015-08-04

Hello. Ok. please contact your supplier. I am sorry for any inconvenience you may experience. Thank you. > Angelo wrote: > ------------------------------------ > Hello > > indeed ezManager is not able to detect device via serial port; no wifi network presence with the SSID you mentioned. > > This was the first time I tried to power up the device but I'm not sure whether it was new or it was working fine; it has been provided out of the box for testing by our supplier a few months ago but I cannot enquiry their support as they are closed for holidays in these days. > > I will return them for repairing if possible. > > Thank you > > > > Sollae Systems wrote: > > ------------------------------------ > > Hello. > > > > Could you please ignore point 3 and test point 4-2, 5 and 6 with your smart phone? > > > > If it does not work, I think it is not normal. > > > > Is it your first test after buying CSW-H85K? or it does not work suddenly? > > > > Unfortunately I think it might be broken. > > > > Thank you. > > > > > > > > > Angelo wrote: > > > ------------------------------------ > > > Hello > > > > > > thanks for your reply. > > > > > > I did as you suggested, it's failing at point 3: there's no LED blinking, only PWR is lit. > > > I suspect it's broken? > > > > > > Please let me know your suggestions > > > > > > > Sollae Systems wrote: > > > > ------------------------------------ > > > > Hello. > > > > > > > > If it works only PWR led when you input the power(5V) with RUN mode(switch to center), it is a weird situation. The others must be blink. > > > > > > > > Please follow these steps below. > > > > > > > > 1. Change the swith which is back of product to SET mode. > > > > 2. Turn CSW-H85K on. (DC5V) > > > > 3. 4 LEDs blink.(TXD, TXD, LINK, STS) > > > > 4-1. Select COM port, open and read it at Serial tab of ezManager. > > > > 4-2. If 4-1 is failed, please use a smart phone. > > > > 4-2-1. select wifi cfg_0030f9XXXXXX. > > > > 4-2-2. Open Web browser and connect to Http://10.1.0.1 > > > > 5. Change the evironment variables of CSW-H85K and write it. > > > > 6. Change the switch to RUN(center) > > > > > > > > > > > > If test is failed, please let me know which one is a problem. > > > > > > > > Thank you. > > > > > > > > > > > > > > > > > > > > > Angelo wrote: > > > > > ------------------------------------ > > > > > Hello > > > > > > > > > > I'sm trying to install CSW-H85K in my test environment. After pluggin it to +5V DC I can see only the POWER Led (Red) lit. > > > > > > > > > > No other led is on, I'sm trying to setting to config mode but cannot get through, no other led is flashing even by pressing the function button switch 5seconds or changing the function switch to SET mode. ezManager does not detect the device attached to com port and we'sre not able to configure it. > > > > > > > > > > Neither setting to factory defaults is working; it'ss like the device is dead but I see the PWR led switched on. > > > > > > > > > > What could be the problem > > > > > > > > > > thanks

Writer	Sollae Systems	Company