Q&A

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No. 1400	Re: chairman	2016-05-20

> luc wrote: > ------------------------------------ > Hi, using a CIE-M10, I upgraded firware to release two yesterday, and since, I cannot access to Macro on each output. Was working with release 1.6. > I also cannot acces to email notification. > Could you help me or provide me the older version ? > > Thanks, regards. Dear Luc, This is Khanh from Sollae Systems's Technical Support Team. Thank you for using our products. Right after receiving you email, we made a test again in CIE-M10. We accessed MACRO function successfully with both new and old firmware. Please make sure that you checked the checked box in ezManager(like the below image). If you already did it, could you please send us the snapshoot of ezManager to find out the reason? Anyway, you can use the old firmware (please the attached file). For email notification function, CIE-M10 doesn'st support because of hardware'ss limitation. This function is only available on CIE-H12 and CIE-H14. We are sorry for this inconvenience If the problem doesn'st still be solved, please feel free to contact us. Thank you, Best regards,