Q&A

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No. 1593	Re: Service Engineer	2018-10-08

Dear Darrell, Thank you for being our valued customer. We would like to answer regarding your inquiry. Since you get the message about rebooting the unit, it seems that you are trying to use Serial Configuration Mode, instead of ISP mode, to update firmware for CIE-H10. To update firmware for CIE-H10, you need to enter ISP mode. Please make sure you enter ISP mode by: + Press ISP switch over 1 second + Or supply power to CIE-H10 device while pressing ISP switch. If you enter ISP mode successfully, all the status LEDs on CIE-H10 will be off (except PWR LED). Please refer to page 47 of the user manual to update firmware to CIE-H10. https://www.eztcp.com/en/download/pds_files/cieh10en.pdf Please fel free to contact us if there is any problem. Thank you very much. Best Regards > Darrell wrote: > ------------------------------------ > Dear Sir/Madam, > > We have some issues with updating firmware from the CIE-H10 (V1.4). > > The EzManager versions 3.3(C,D) cannot update our units to 1.6 or 2.0. > (in ISP mode) > EzManager gives a message to reboot the unit, but after the reboot it doesn'st update. > > Is it possible that our units are too old and/or do we need a different EzManager version? > > Kind Regards, > > Darrell > Trin-iT Software Solutions