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No. 1653	Re: Re: Re: Error port	2019-04-02

Dear Jens Ebert, Thank you for your information. In the COM Port panel, the available plugged-in COM ports of your PC should be listed. There are no COM ports shown in ezManager Search panel, so we suspect that there are some problems when you connect CSW-H85N to your PC via serial port. And because you can not connect CSW-H85N to your PC via serial port, you will get an error while trying Simple Test. A serial to USB converter cable is needed to connect CSW-H85N to your PC via serial port. So please make sure your serial to USB cable still works well. After plugging-in the serial to USB converter cable to your PC, please check if there are any COM ports recognized by your PC. On Windows, you can go to Start Menu --> Device Manager --> Ports(COM & LPT), and see if there is any COM port. In case the plugged-in COM port of CSW-H85N is not shown, it is likely that your cable is broken. To verify it, you may try to use your cable on other PCs. If it also can not be recognized by other PCs, then probably it is broken, and you may need to change your cable. If it works well on other PCs, and you can connect to CSW-H85N successfully via serial port, then it is likely a driver issue on your current-working PC. In that case, please try to reinstall the driver for the serial to USB converter cable on your PC. If the problem still occurs, please feel free to contact us. Thank you very much. Best Regards, > Jens ebert wrote: > ------------------------------------ > > Here are my Settings: > > > > > > Sollae Systems wrote: > > ------------------------------------ > > Dear Jens Ebert, > > > > Thank you for being our valued customer. > > > > We would like to ask for more information regarding your inquiry. > > > > To make sure that we can fully understand your problem, could you please let us know how exactly did the issue happen? > > You can not connect to CSW-H85N via ezManager? > > Or you connected and set up CSW-H85N's parameters successfully, and then some problems happened? > > > > If you can connect to CSW-H85N via ezManager, could you please take a screenshot of CSW-H85N's setting parameters and send us? > > > > To connect CSW-H85N to ezManager, you can follow the steps below: > > > > + Enter Serial Configuration mode by pressing Function button on the side of your CSW-H85N for less than 1 second > > If you successfully enter Serial Configuration mode, all the front LEDs except PWR LED will be blinking. > > > > + On ezManager window, open the right COM port, and Read the parameters from CSW-H85N. > > Then, please take the screenshots of your CSW-H85N's setting and send us. > > If possible, please also send us the screenshot of Simple Test window that you encountered the issue. > > > > And also, please check with this checklist to see if there is any problem with your network or serial configuration. > > https://www.eztcp.com/en/support/view.php?page=1&cid=286 > > > > Thank you very much. > > Best Regards, > > > > > > > Jens Ebert wrote: > > > ------------------------------------ > > > Hello, we want our CSW H85N connect with a Tracer. > > > I have configuratet with the EZ Manager. We use the infrastructure mode with an AVM Wlan Box. > > > > > > In the EZManager it will show us ERROR PORT. I am unable to connect or choose a COM Port. Also by SIMPLE Test it will show as an Error Message "NO Connection could be made..." > > > > > > What is the Problem???? > > > > > > We need Help! > > > > > > Jens Ebert

Writer	Sollae Systems	Company