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No. 1654	Re: Re: Re: Re: Error port	2019-04-02

Hello, so, if i installed a rs232 Cabel to our laptop, the com port will found and everything works fine. without a cable no com port were found.i thought this adapter works wireless without a cable connection to pc. what is the mistake? > Sollae Systems wrote: > ------------------------------------ > Dear Jens Ebert, > > Thank you for your information. > > In the COM Port panel, the available plugged-in COM ports of your PC should be listed. > There are no COM ports shown in ezManager Search panel, so we suspect that there are some problems when you connect CSW-H85N to your PC via serial port. > And because you can not connect CSW-H85N to your PC via serial port, you will get an error while trying Simple Test. > > > A serial to USB converter cable is needed to connect CSW-H85N to your PC via serial port. > So please make sure your serial to USB cable still works well. > After plugging-in the serial to USB converter cable to your PC, please check if there are any COM ports recognized by your PC. > On Windows, you can go to Start Menu --> Device Manager --> Ports(COM & LPT), and see if there is any COM port. > > In case the plugged-in COM port of CSW-H85N is not shown, it is likely that your cable is broken. > To verify it, you may try to use your cable on other PCs. > If it also can not be recognized by other PCs, then probably it is broken, and you may need to change your cable. > > If it works well on other PCs, and you can connect to CSW-H85N successfully via serial port, then it is likely a driver issue on your current-working PC. > In that case, please try to reinstall the driver for the serial to USB converter cable on your PC. > > If the problem still occurs, please feel free to contact us. > Thank you very much. > Best Regards, > > > > Jens ebert wrote: > > ------------------------------------ > > > > Here are my Settings: > > > > > > > > > > > Sollae Systems wrote: > > > ------------------------------------ > > > Dear Jens Ebert, > > > > > > Thank you for being our valued customer. > > > > > > We would like to ask for more information regarding your inquiry. > > > > > > To make sure that we can fully understand your problem, could you please let us know how exactly did the issue happen? > > > You can not connect to CSW-H85N via ezManager? > > > Or you connected and set up CSW-H85N's parameters successfully, and then some problems happened? > > > > > > If you can connect to CSW-H85N via ezManager, could you please take a screenshot of CSW-H85N's setting parameters and send us? > > > > > > To connect CSW-H85N to ezManager, you can follow the steps below: > > > > > > + Enter Serial Configuration mode by pressing Function button on the side of your CSW-H85N for less than 1 second > > > If you successfully enter Serial Configuration mode, all the front LEDs except PWR LED will be blinking. > > > > > > + On ezManager window, open the right COM port, and Read the parameters from CSW-H85N. > > > Then, please take the screenshots of your CSW-H85N's setting and send us. > > > If possible, please also send us the screenshot of Simple Test window that you encountered the issue. > > > > > > And also, please check with this checklist to see if there is any problem with your network or serial configuration. > > > https://www.eztcp.com/en/support/view.php?page=1&cid=286 > > > > > > Thank you very much. > > > Best Regards, > > > > > > > > > > Jens Ebert wrote: > > > > ------------------------------------ > > > > Hello, we want our CSW H85N connect with a Tracer. > > > > I have configuratet with the EZ Manager. We use the infrastructure mode with an AVM Wlan Box. > > > > > > > > In the EZManager it will show us ERROR PORT. I am unable to connect or choose a COM Port. Also by SIMPLE Test it will show as an Error Message "NO Connection could be made..." > > > > > > > > What is the Problem???? > > > > > > > > We need Help! > > > > > > > > Jens Ebert

Writer	Augenoptik Stracke	Company	Augenoptik Stracke