| No. 1739 | Update: Re: Re: Re: Re: Re: Re: ModMap randomly shut-down | 2020-07-17 | ||
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Thank you again. A new message is appearing less frequently than the crashes (two or three a month), see the attached screen shot. It doesn't cause malfunctions on service nor shut-down but could it be interesting for your understanding? I hope yes, because I can't imagine anything else to do. Regards Michele > Sollae Systems wrote: > ------------------------------------ > Dear Michele, > > There is only one difference between 1.1E and 2.0B version on the login function. > Performance and stability are the same. > > Thank you, > > Best regards, > > > > Anonymous wrote: > > ------------------------------------ > > Thank you again. This last advice is more than what I'd try. So what if I try to install ModMap 2.0B? in order to change something in the scheme. Is it stable? > > Regards > > Michele > > > > > > > > > > > Sollae Systems wrote: > > > ------------------------------------ > > > Dear Michele, > > > > > > Thank you for your understanding. > > > > > > We will analyze the logs you attached. If we find something strange, we will inform you. > > > > > > For the CIE-H10's logs, please refer to page 62 of the CIE-H10 User Manual > > > > > > I hope the above is useful to you. > > > Please feel free to contact me if you need any further information. > > > > > > Thank you, > > > > > > Best regards, > > > > > > > > > > Michele wrote: > > > > ------------------------------------ > > > > Thank you. I know the Windows environment is not easy for software communicating with proprietary hardware... > > > > Only one more request: is there a way to see the CIE's logs? > > > > Unfortunately, only seven days are logged on so I can see only two crashes. As you can see (attached) both time they happened after "Response of read output ports" ModMap's request to CIE. So It'll be very interesting to understand what CIE was doing at the same time. > > > > Thank you again > > > > Michele > > > > > > > > > Sollae Systems wrote: > > > > > ------------------------------------ > > > > > > > > > > Dear Michele, > > > > > > > > > > Unfortunately, we have never experienced this issue. > > > > > The information provided is not enough for us to find out the reason. > > > > > > > > > > It also may happen because of the incompatibility between Modmap and other newly installed/updated software on your computer. > > > > > > > > > > We suggest you to check the log from ModMap. > > > > > Please refer to page 36 of the ModMap User Manual > > > > > > > > > > We hope the above is useful to you. > > > > > Please feel free to contact us if you need any further information. > > > > > > > > > > Thank you, > > > > > > > > > > Best regards, > > > > > > > > > > > Michele wrote: > > > > > > ------------------------------------ > > > > > > Hello there, > > > > > > I've set up a system working on a wired network using a CIE-H10 managed by ModMap working on Win10 for more than a year. > > > > > > Everything has worked well until about three months ago when I've started finding ModMap closed without any coincidence with Windows events (updates or similar). It happens at least one time a week. > > > > > > Windows's logs aren't helping me while I don't know both where I can find ModMap logs and whether they can help my understanding. > > > > > > May you help me? > > > > > > > > > > > > Attached you can find a ModMap's screenshot while Windows 10 is up to date. > > > > > > > > > > > > Thank you in advance > > > > > > Michele |
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| Attachment | 20200717_modmap02.PNG | ||
| Writer | Michele | Company | |
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