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No. 1914	Re: Problems with malfunctioning CIE-H10	2023-10-19

Dear Ameet, Thank you for the inquiry. We would like to clarify the issue. Does the application that employs a CIE-H10 stop working? Could you please give us more description about the application? Which equipment/software apps are connecting to CIE-H10, as well as how many I/O ports of CIE-H10 are used in the projects? How are the output ports of CIE-H10 being controlled? To configure the CIE-H10, you may use ezManager software. https://www.eztcp.com/en/download/ezmanager You may refer to page 21, CIE-H10 User Manual for more information about connecting CIE-H10 with ezManager: https://www.eztcp.com/en/download/pds_files/cieh10gen.pdf About how to do a factory reset, you may refer to page 25, CIE-H10 User Manual. However, doing a factory reset may not help since the cause of this issue is still unclear. In case the CIE-H10 is being controlled remotely by software, you may also need to check if the software and network configurations are working. Please make sure all the cables/hardware equipment/power supply in the application are working and properly plugged. Thank you very much. Best Regards, > Ameet wrote: > ------------------------------------ > Dear Sir/Madam, I would like some help with the CIE-H10. Our client uses it to automatically lower 2 screens that are placed within the ceiling. We manage to lower the screens manually. The mechanics are working. Could you help me with instructions of why the CIE-H10 might be reconfigured. Can we do a factory reset and reinstall? Any advise? Best regards Ameet Roman

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