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No. 513	Re: Re: Re: ezl-50l with ezl-60	2009-06-01

Hello, If the problem did not caused by F/W version, I think we should consider your network environment. As you know, EZL-50L is economical and effective products. If there are heavy traffic of packets on the network, EZL-50L may have trouble. Could you capture the packets on you network, when the EZL-50L stop working? The program [Wireshark] may let you do that. Once the program is installed on your computer, run it. Select [Capture] -> [Interface..] Press the [Start] button of your Network driver. Then, the packets are captured by the program. When the EZL-50L doesn’t work, press the stop button. Then, save the file and send us to find the reason of problem. The [Wireshark] can be downloaded this link. Wireshark And details with pictures were sent to your e-mail, too. Have a nice day, Best Regards, > Sven M wrote: > ~~~~~~~~~~~~~~~~~~~~~~~~~~~ > My EZL-50L already had the 1.2A firmware, however, I managed to reflash it with the new flash tool and image you supplied. > > Still nothing changed, the connection gets lost after a couple of minutes and a hard reset on the ezl-60 board is needed to restart the device. > > regards, > Sven M > > > Sollae Systems wrote: > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > Dear, > > > > I am sorry for the problem you have been going through. > > > > Even regarding your e-mail, I can’t find any reason of the trouble. > > > > I think you could be faced with the circumstance every times. Is this right? > > > > I suggest that you had better get upgrade F/W on your devices. > > > > The latest F/W version of EZL-50L is 1.2A. > > > > Some functions have been added and bugs have fixed. > > > > I linked the F/W file and newest version of Hotflash, the TFTP Client program for downloading F/W. > > > > [Hotflash] > > [F/W ver.1.2E] > > > > Please let me know if you can’t progress the download work. > > > > When the problem is continued, contact us anytime you want. > > > > Have a nice day. > > > > Best Regards, > > > > > Sven M wrote: > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > > Dear, > > > > > > I am testing the ezl-50L right now (together with the ezl-60l) and i have > > > a very disturbing problem: > > > > > > Everything works as expected, however after a couple of minutes the > > > connection is lost and the ezl-50l doesn'st even respond to a network ping > > > anymore. I have to get to the ezl-50l and do a reset, after that the > > > connection is back on ok. > > > > > > I tried using the different modes of the ezl-50l, i tried with a static > > > ip-address assigned to the ezl-50l and i tried with dhcp. It does not make > > > any difference. > > > > > > Do you have any idea of what might be going wrong? This behaviour is > > > really unacceptable, i can'st go and press the reset-button every five > > > minutes. I expect this thing to work 24/7 when moving it to production > > > environment. > > > > > > regards,

Writer	Sollae Systems	Company