Q&A

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No. 522	Re: cannot write settings into CIE-H10	2009-09-10

Hello, This is technical support team of Sollae Systems. The damage of ENV block has chance to cause the problem you have. Please follow below steps. 1.Entering ISP mode. Press the ISP button over 1 second. The button is inside of the hole which is on side of the body. If the STS LED is turned off, H10 is operating as ISP mode. 2.Searching the H10 Use the latest version of ezManager. You can download it on our web site. 3.Initializing Environmental variables Press the [Factory Reset] button. If you can’t solve the problem or have questions with above steps, feel free to contact us anytime. Have a nice day! > thierry jardon wrote: > ~~~~~~~~~~~~~~~~~~~~~~~~~~~ > dear, i recently buy my 2 first CIE-H10. > i tested, it work, i can acces to web inteface, i installed ezmanager 3.0c, it can cannnetct, can read data AND CHANGE OUTPUT. (then it can write to CIE-H10). > my problem is to write "variables" into cie-h10. i change settings (ip, or initial output state), then click "write", and system say that it cannot see interface, check cable, firewall, ... > i disabled firewall. cable is good. i can read/write output, then bidirectionnal access work. > i try also to upgrade to firmware CIE-H10 / 1.3 Rev.E, but nothing work better. can you help me ? thanks